Rate Increase Capping - No Need to Apply
If our records show you are eligible, your rates account will be automatically adjusted to limit any rate increase to 10% of the rates paid for 2022/23.
This capping is provided to reduce the impact on ratepayers whose rates have increased substantially since Council's decision to set the same rate-in-the-dollar for all properties.
To be eligible, the increase in rates levied of more than 10 percent (excluding the Regional Landscape Levy, water access charge or the effluent service) cannot be a result of:
- improvements made to the property; or
- a change to the land use of the property.
If you believe you meet the criteria for the rate capping rebate and a rebate does not appear on your rates notice, please contact us.
Cost of Living Concession
Pensioner Concessions, State Senior Card Ratepayer (Self-Funded Retiree) and Other Concessions
Until recently, the State Government funded concessions on Council rates. These concessions were formerly available to the holders of pensioner concession cards, veterans, low-income earners, unemployed, students and self-funded retirees. The State Government abolished all these concessions with effect from 30 June 2015. From 1 July 2015, the State Government has elected to replace these concessions with a single “cost of living payment” provided directly to those entitled.
Instead of being provided as a deduction on your rates notice against rates paid you will now get the money paid directly into your bank account and you can use the money to contribute to any of your household bills. These payments of up to $200 may be used to offset council rates by the recipient. This payment may be used to offset Council rates.
Note that not all former recipients of rates concessions will be entitled to the new payment.
To check eligibility, contact Concessions SA or email: Costoflivingconcession@sa.gov.au Phone: 1800 307 758
If you have a hearing or speech impairment - TTY 8226 6789
Postponement of Rates for Seniors
If you or your spouse currently hold a seniors card and your property is you or your spouse's principal place of residence, you may be able to defer the amount of your rates that exceeds $500 until your property is sold. Other criteria apply. Interest will accrue on the deferred amount.
Please contact us on 08 8672 4600 for more information.
Sewerage Rate Concession
The separate concession entitlements for Council Community Waste Water Schemes (CWMS) will also be paid directly to eligible customers.
To check eligibility, contact ConcessionsSA or
Email: concessions@sa.gov.au Phone: 1800 307 758
If you have a hearing or speech impairment - TTY 8226 6789
Hardship - Arrangements for Special Circumstances
If you are experiencing difficulties meeting your rates payments and are experiencing financial hardship, please contact us on 08 8672 4600 to arrange a tailored payment plan to meet your circumstances. All arrangements are strictly confidential.